We’re looking for a part-time Office & Retail Assistant to join the Glasgow Wood team!
We’re looking for someone who can jump right in and help us to process orders, deal with enquiries and be an amazing customer-facing representative of Glasgow Wood. It’s essential that you have experience or aptitude for office work, a busy working and/or volunteering environment, and retail or sales experience would be desirable.
Take a look at the full job description below for more information.
If you think you’re a good fit, please email your CV and cover letter to us directly at finance@glasgowwood.org.uk with the subject: Vacancy – Office & Retail Assistant.
Applications close on Friday 3rd May at 5pm.
Interviews will follow shortly after and the start date is as soon as possible.
Job Description
You will provide a key role in our front of house service, ensuring that our retail space offers a friendly customer experience. As part of your role, you will support the team with general administrative and financial tasks to ensure the smooth running of the office and retail area, all within a very busy retail and manufacturing environment.
Company Profile
Glasgow Wood Recycling is a social enterprise and charity established in 2006. We are committed to achieving a sustainable population and planet. We aim to reduce the amount of wood going to landfill by finding creative, and socially inclusive ways to reuse this valuable natural resource. We create this image to our customers, and try to encourage them to limit the amount of wood going to landfill.
The wood waste that we collect from all over Glasgow and further afield is gathered, and sorted at our South Street workshop. This helps achieve our enviornmental goals. We then reuse the wood waste to make quality furniture and design bespoke pieces for home, businesses and social sector organisations, anything from tables in bars to eco-gardens in schools.
Through these activities, and at the heart of what we do, we provide volunteer and training opportunities to local people, as a practical way of tackling unemployment and social exclusion. Our volunteers either participate in our workshop, help our drivers for delivery/ collection services, and offer support in our retail area, to ensure this is tidy and stock is in the correct piles.
Key Responsibilities
- To provide high quality front of house service to customers in store, as well as processing sales and payments.
- To maintain accurate filing systems & keep up to date record of finances, sales and customer order information.
- To process customer orders accurately for the workshop to manufacture, and answer telephone calls, electronic communications and correspondence.
- To contribute to the day-to-day facilities management e.g. recycling, storage waste and housekeeping.
- Helping ensure the office and retail environment is attractive to both customers and staff.
- Be willing to support volunteers and trainees, and undertake appropriate career training.
- To liaise with workshop assistants to ensure the retail space is continuously maintained.
- Be committed to helping Glasgow Wood uphold its values in relation to people and the environment.
Key Skills
- Excellent customer service skills.
- Excellent communication skills.
- Be flexible and able to complete tasks when asked at short notice.
- Confident with I.T. including using excel/ office and Xero – full training will be provided.
- Excellent time management skills, and able to priorities tasks appropriately.
- Appropriate literacy and numeracy skills.
- Competent problem solving skills.
- Able to give attention to detail and being accurate.
Experience & Knowledge
- Essential that candidates have some experience of office work.
- Retail/sales experience is desirable.
- A passion for working with customers and offer a high quality service.
- An understanding of the importance of enviornmental sustainability.
- An understanding of the challanges involved working for a social enterprise.
- Experience of working with wood is deserable, but not essential.
- Experience of working in a volunteering environment is deserable, but not essential.
Location
Unit 6, Barclay Curle Complex, 739 South Street, G14 0BX, Glasgow.
Responsible To
Finance & Commercial Manager
Rate of Pay
National Living wage
Training
- Health and Safety including manual handling and work on site safely.
- Waste minimisation training.
- Ongoing professional development opportunities.
Hours
Saturday & Sunday: 10am-4pm
Monday: 9am-1pm
Holidays
20 days per year (pro rata), plus public holidays. Rising to 25 days (pro rata) after 1 year of employment.