Frequently Asked Questions
Monday – Thursday 0900-1700, Friday 0900-1600, Saturday 1000-1600 and Sunday we’re closed.
We accept all major debit and credit cards. Credit cards will incur a 3% charge. We also accept BACS transfers, Paypal, cheque or cash.
Social enterprises trade to tackle social problems, improve communities, people’s life chances, or the environment. They make their money from selling goods and services in the open market, but they reinvest their profits back into the business or the local community. So, when they profit, society profits.
As standard we can deliver to Mainland UK. If you are further afield (the Highlands, Islands, Isle of Man and Northern Ireland) please get in touch with us to see what we can arrange for you.
Smaller items usually cost around £10 for delivery. The items you’re looking to order and your location mean delivery varies widely. Please get in touch with us and we’ll be able to get you a price. Don’t forget that collection from our South Street store is FREE!
For more information and further FAQ’s, please visit our delivery page.
You’ll receive an email from our courier letting you know once delivery is booked, then another with a date of when to expect your parcel. Please allow at least 5 working days before we dispatch your item from date of order.
If you’re collecting your order, you’ll receive an email letting you know it’s ready (be sure to also check your junk mail box for this). Please note we can only hold orders for up to 10 working days as space is limited.
Our items are all handmade by our team of staff and volunteers. Providing that your items are in stock, your order will be processed and you will receive your purchase within 5-15 business days from the date of order.
Please allow up to 3 days after your order is dispatched for our chosen courier to deliver it to you.
If you need your item(s) delivered at a certain time or date, please let us know when placing the order and we’ll do our best to accommodate this.
Please note that our couriers can only give approximate delivery times and cannot guarantee the exact time and date.
Depending on the item it is you’re looking for we should be able to help you! Several items we keep stock of, and we are also able to provide express delivery, meaning some items could be delivered to you within 24 – 48 hours. We can also arrange Saturday or timed deliveries. Please give us a call for a speedy delivery quote and we’ll process your order using a different method.
Absolutely! All of our furniture including picnic benches, garden seats, dining tables and conservatory furniture are available for delivery throughout Europe. Please email us with your full address and the products you are interested in and we can put together a personalised quote for you.
Generally, smaller items such as small planters, units, shelving and gifts & accessories are delivered as a parcel with a courier. Larger and heavier items such as picnic benches, tables, whisky barrels, larger seats (such as our Adirondack or Assynt chairs) and oversized raised beds will be delivered by pallet.
PLEASE NOTE: Where items are delivered by pallet, the couriers are under no obligation to deliver inside your premises. It is therefore your responsibility to transport the goods internally within your property. If you require a two-man service to bring your goods inside your home please ask about this service at the point of order.
It’s recommended to be at home to accept your delivery especially if you have ordered larger items from us. If it’s difficult for you to be at home for the delivery then please discuss this with one of our team. Arrangements can sometimes be made to leave the item in an agreed safe space.
We don’t usually install furniture or products, but please get in touch with us and we can see what we can do for you. In some circumstances we are able to help with installation.
Generally the lead time for bespoke orders is approximately 4-6 weeks, however it depends on the product and the season.
For our outdoor products we can offer a sanded finish, UV Protection Oil or a stain and UV Protection Oil. Stains are available in three shades – light, medium and dark.
For indoor products we can offer a sanded finish, Danish oil, hard-wax oil with satin finish, matt varnish or an interior stain with or without varnish. Stains are available in three shades – light, medium and dark.
If you are looking for something specific – perhaps a certain colour – we can order this especially for you.
We are also an Osmo stockist, so please get in touch with us or ask to take a look at the Osmo samples available in our retail space.
We use Osmo wood finishes for the high environmental standards they maintain, along with being a quality alternative to other wood finishes on the market. Take a look at their website to learn more about their products and philosophy.
Outdoor products will benefit from a yearly re-treatment. We can provide this service for a fee if you don’t feel confident doing this yourself. We recommend using Osmo UV Protection Oil. If possible, avoid leaving garden products in the heavy rain for prolonged periods of time. During the winter months we advise covering garden furniture with a waterproof sheet.
For indoor products with a finish (i.e. an oil or varnish), use warm soapy water to clean. Don’t use an abrasive sponge. Danish oil and hard-wax oil can be re-finished with a light hand-sand and using a cloth to wipe a new layer on. Any products with a varnish will need to be stripped back completely before any re-finishing.
We have a timber yard full of reclaimed wood for sale. We sell ex-scaffold boards as well as various softwood and hardwood pieces. We don’t work with reclaimed railway sleepers due to the creosote chemical they are soaked in, however, we can source new sleepers for you on request.
Head to our timber page to learn more about the types of timber we have available.
We have only one thickness of scaffold board available – 35-37mm in depth/thickness, and vary in length according to your requirements (maximum 3.9m). Their width also varies between 225-227mm. Head to our Boards & Shelves Calculator to get an accurate price.
Unannounced wood drop-offs are not possible. We recommend you contact us first before attempting a drop-off as you may have to take the items away with you. Read more about what we accept on our wood collections page.
It varies depending on the amount of waste wood and the location. The minimum charge for wood collections is £30, with a full van load costing £120. We can collect certain types of wooden furniture; it must be solid wood and in decent condition. Read more about our wood collection service here.
Under normal circumstances we don’t accept donations. On the occasion that you would like to donate high quality timber or furniture, we may be able to collect it from you if it’s within a certain distance of our premises. Please email images, a description and the location of the items to email@example.com to discuss whether we can accept it.