Frequently Asked Questions

Monday – Thursday 0900-1700, Friday 0900-1600, Saturday 1000-1600 and Sunday we’re closed.

We accept all major debit and credit cards. Credit cards will incur a 3% charge. We also accept BACS transfers, Paypal, cheque or cash.

Social enterprises trade to tackle social problems, improve communities, people’s life chances, or the environment. They make their money from selling goods and services in the open market, but they reinvest their profits back into the business or the local community. So, when they profit, society profits.

As standard we can deliver to Mainland UK. If you are further afield (the Highlands, Islands, Isle of Man and Northern Ireland) please get in touch with us to see what we can arrange for you. Cost vary widely based on location and the product/s you’d like to purchase, so please contact us for an accurate quote.

We don’t usually install furniture or products, but please get in touch with us and we can see what we can do for you. In some circumstances we are able to help with installation.

Generally the lead time for bespoke orders is approximately 4-6 weeks, however it depends on the product and the season.

For our outdoor products we can offer a sanded finish, UV Protection Oil or a stain and UV Protection Oil. Stains are available in three shades – light, medium and dark.

For indoor products we can offer a sanded finish, Danish oil, hard-wax oil with satin finish, matt varnish or an interior stain with or without varnish. Stains are available in three shades – light, medium and dark.

If you are looking for something specific – perhaps a certain colour – we can order this especially for you.

We are also an Osmo stockist, so please get in touch with us or ask to take a look at the Osmo samples available in our retail space.

We use Osmo wood finishes for the high environmental standards they maintain, along with being a quality alternative to other wood finishes on the market. Take a look at their website to learn more about their products and philosophy.

Outdoor products will benefit from a yearly re-treatment. We can provide this service for a fee if you don’t feel confident doing this yourself. We recommend using Osmo UV Protection Oil. If possible, avoid leaving garden products in the heavy rain for prolonged periods of time. During the winter months we advise covering garden furniture with a waterproof sheet.

For indoor products with a finish (i.e. an oil or varnish), use warm soapy water to clean. Don’t use an abrasive sponge. Danish oil and hard-wax oil can be re-finished with a light hand-sand and using a cloth to wipe a new layer on. Any products with a varnish will need to be stripped back completely before any re-finishing.

We have a timber yard full of reclaimed wood for sale. We sell ex-scaffold boards as well as various softwood and hardwood pieces. We don’t work with reclaimed railway sleepers due to the creosote chemical they are soaked in, however, we can source new sleepers for you on request.

Head to our timber page to learn more about the types of timber we have available.

We have only one thickness of scaffold board available – 35-37mm in depth/thickness, and vary in length according to your requirements (maximum 3.9m). Their width also varies between 225-227mm. Head to our Boards & Shelves Calculator to get an accurate price.

Unannounced wood drop-offs are not possible. We recommend you contact us first before attempting a drop-off as you may have to take the items away with you. Read more about what we accept on our wood collections page.

It varies depending on the amount of waste wood and the location. The minimum charge for wood collections is £30, with a full van load costing £120. We can collect certain types of wooden furniture; it must be solid wood and in decent condition. Read more about our wood collection service here.

On the occasion that you would like to donate good quality wood or furniture, we will collect it from you free of charge within a certain distance from our premises. Please email images, a description and the location of the items to Kris at to discuss whether we can accept it.

We have various volunteering roles available. Please head to our volunteering page to learn more, or get in touch with our development officer.

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