Order Process Explainer

On this page you’ll learn about:

1. Making orders with us via telephone or email

2. Payments & Deposits

3. Making click & collect orders via our online shop

4. Making orders through our calculators:
raised beds, dining tables, scaffold board shelves and cladding.

1. Making orders with us via telephone or email

1. When you place an order with us you’ll receive an email invoice from Xero (be sure to also check your junk email and if you don’t receive this please let us know).
   

   Xero is a well-recognised form of accounting software which allows customers to securely pay invoices. It also helps us to make our finances more efficient and streamlined. When we send your quote you’ll have the option to make a free, customer account or checkout as a guest.

2. This invoice is essential to your order being correctly processed by the workshop team. You must thoroughly check this invoice otherwise the workshop will proceed with your order as stated in the initial quote. We require confirmation of this quote within 10 working days.
3. If this invoice correctly reflects your order it’s important you select the option to accept the invoice. At this point your order will be sent to our workshop and they will begin building your order.
4. If this invoice does not correctly reflect your order you must select the option to decline the invoice. At this point you will need to provide comment on how we need to amend the order.
5. Once your order is complete we’ll contact you to say it’s ready. If you chose to have your item delivered we’ll be in touch to arrange a suitable delivery time & date. If you chose collection, you’ll be required to collect your order from South Street within 28 working days. Space is limited so we appreciate collection as soon as possible.

2. Payments & Deposits

1. A 50% deposit is required before your order is passed on to the workshop. The remaining 50% of the payment is required to be paid before delivery or collection. This will be processed when we call you to arrange delivery or let you know your order is ready to be collected.
2. Once you have your invoice to pay, we can send you a link to pay via PayPal, or you can use cash or BACS. We incur large fees on payments over the phone, so if possible we’d appreciate payment via the methods listed here.
3. Any orders under £100 must be paid in full.

3. Making click & collect orders via our online shop

Once you’ve made your order, you’ll receive a confirmation email from us listing the items you selected (please also check your junk email for this). Shortly after, a Xero invoice will be sent to you confirming your order. We recommend you double-check this to make sure everything is correct.

Click & collect orders will take no more than 15 working days to be prepared depending on your chosen items. Usually it will be 5 working days. When your order is ready to collect we’ll send you an email update. We can only hold your order f0r up to 10 working days as space is limited.

4. Making orders through our online calculators

Using our calculators you can place orders with us! By selecting I’d like to order in the drop down options and entering all the information correctly (including delivery), we’re able to send you a Xero quote via email to confirm.

See below for step by step instructions.

1. Enter your desired dimensions, finishes, extras and quantity

   Hit calculate. A price will then appear, which you can edit as many times as you like by changing the enquiry values. Once you’re happy, be sure to press calculate one final time before you go to the next step. If you don’t the price will not reflect your chosen specifications. Hit next.

    

2. Enter your contact details

    

3. In the drop down box, select ‘I’d like to order’ 

   This means we can send a Xero quote.

    

4. Delivery
   

   If you’d like your order delivered, select ‘deliver to an address’ and then enter your full address and postcode. This means we can send you an accurate Xero quote. If you don’t enter this correctly it will delay your order.
   Select ‘collect in-store’ if you want to collect from us.

    

5. Add any additional notes and tell us how you found us

   Hit submit. You should receive a confirmation message, but if not please don’t worry, it has still been sent to us.

    

6. At this stage, thank you for your order! We’ll contact you if we have any questions.

   If we can fulfil your order please expect a Xero quote within 2-3 working days. Be sure to also check your junk/spam mailbox if you haven’t received your quote. If you still haven’t received it, please let us know.

    

7. Once you receive your Xero quote

   – If this quote correctly reflects your order it’s important you select the option to accept the invoice. At this point your order will be sent to our workshop and they will begin building your order.
   – If this quote does not correctly reflect your order you must select the option to decline the invoice. At this point you will need to provide comment on how we need to amend the order.
   – You need to accept or decline this invoice within 28 working days otherwise we won’t be able to process the order.

    

8. Once you’ve approved the quote and organised payment, your order will be processed by the workshop! 🙂

   When the order is complete (lead times vary), we’ll contact you to say it’s ready. If you chose to have your item delivered we’ll be in touch to arrange a suitable delivery time & date. If you chose collection, you’ll be required to collect your order within 28 working days. Space is limited so we appreciate collection as soon as possible.

Any other questions about our order process?

Drop us an email or give us a call and we’ll be happy to explain the order process further.