Delivery
With our couriers, we aim to get your order to you as quickly and efficiently as humanly possible. Most of our orders should be delivered within 1-4 days of dispatch from us. We use a handful of carefully selected couriers based on availability, the size of your order and your location. Please note that larger pieces of furniture will be delivered assembled unless you request that they be delivered flat packed.
Stock Products
Our standard stock products, no matter which finish you choose, we aim for them to be ready for delivery or collection within 5-28 working days (1-6 weeks) after the date of order. Each item is carefully made by our team of staff and volunteers, so it might take slightly longer compared to our off-the-shelf competitors.
Delivery locations
1. Collect in-store
All orders are available for free collection from our South Street store — simply select collect at the delivery stage and we’ll let you know how and when to pick your order up. PLEASE NOTE: we will only hold your order 28 working days after we’ve notified you that it’s ready to collect.
2. Postcodes within Mainland UK
For postcodes located within Mainland UK, we either use a pallet or parcel courier service.
Courier service items – PLEASE CONTACT US FOR A PRICE
Tea light holders, scaffold board shelving, planter boxes and other small to medium sized pieces are usually available for courier delivery. From dispatch, this service generally take 1-3 working days. Upon dispatch, we’ll provide you with tracking information which will give you live delivery updates.
Pallet delivery items – PLEASE CONTACT US FOR A PRICE
Oversized or large quantity orders, trough planters and the Whangie Mirror are examples of products which sit in this category, however there are limitations. These items are delivered via pallet and generally take up to 7 working days to arrive. We will contact you once your order is complete to arrange a delivery slot. Please note that larger pieces of furniture will be delivered assembled unless you request that they be delivered flat packed.
PLEASE NOTE: Where items are delivered by pallet, the couriers are under no obligation to deliver inside your premises. It is therefore your responsibility to transport the goods internally within your property. If you require a two-man service to bring your goods inside your home please ask about this service at the point of order.
3. Postcodes in the Highlands, Islands & Northern Ireland
If your delivery postcode is for Northern Ireland, the Scottish Highlands & Islands please provide us with the relevant delivery information when completing the enquiry form and we will be able to provide you with a delivery estimate. Delivery to these areas is likely to take up to 7 working days.
4. European Delivery
This method is possible, please contact us for a delivery estimate.
Delivery FAQ’s
